What Xelvid does
You send a video and an image. Xelvid puts the character from the image in place of the person filmed. You can also change a photo by describing the edit in writing, keep your characters in a library and find your creations in a history.
This work is done by an AI model. Our technical provider kie.ai runs it on the files you supply.
You must be an adult to use Xelvid.
Your account
To sign up, use Google or choose an email address and a password. With Google, Xelvid only receives your email address. If you buy before having an account, one is created with the email entered at checkout, and you get a link to set your password.
Your account is yours alone. Do not share your password: you are accountable for everything that happens on it.
We suspend or close an account that sends forbidden content (see "Age check and moderation"). A refund or a disputed payment never suspends your account: only the credits of that order are removed.
You delete your account from your settings. If it is suspended or under review, ask for deletion by email at contact@xelvid.com. Deletion cannot be undone: unused credits are lost and not refunded.
What is not allowed
With Xelvid, you may not create:
- anything showing a minor, real or drawn;
- an image or video that shows a real person naked, in a sexual scene or in a humiliating way;
- anything that pretends to be someone else, serves a fraud or misleads people about who a person is;
- anything that harasses, threatens or stirs up hatred;
- anything the law forbids.
Consent and rights
Anyone who appears in your photo or video must be an adult and must have clearly agreed to your use of their image. A character must never be a minor or look like one.
The files you send must be yours, or you must be allowed to use them. Someone else's video can only be used with their permission.
Before each generation and each edit, a checkbox asks you to confirm these commitments.
Age check and moderation
Every file you send goes through an automatic check as soon as it reaches our servers. Our provider Anthropic examines the photo, and stills that our own servers take from the video, looking for a person or character who seems underage. A blocked file is never used: no generation runs and no credits are charged.
Each blocked file counts as a warning, shown on screen and in Help. On the second, a last warning lets you know. On the third, your account is suspended; if this is a mistake, write to contact@xelvid.com to have it unblocked. Each blocked file is kept aside, never shown, as a security alert: date, reason, account ID, IP address and browser.
If the team suspects child sexual abuse material, it suspends or closes the account. The alert may then go to the authorities in charge, such as NCMEC in the United States or PHAROS in France.
To moderate the service and improve its quality, the team can open a generation's files and result, and the written instruction of an edit.
Credits
- You buy credits in packs, with no subscription.
- You see what a generation costs before you start it. For video, each second costs 16 credits in 480p and 32 in 720p, with the length rounded to the nearest second. For example, 10 s comes to 160 credits in 480p and 320 in 720p. Editing a photo costs 6 credits in 1K and 12 in 2K.
- A generation or edit that fails for a technical reason and delivers nothing gives its credits back automatically.
- The Discovery pack is offered once per account. If it is paid for a second time (for example without being signed in), its credits are still added. The Creator and Studio packs open up after your first purchase.
- Welcome offer: within 24 h of your first purchase, buying a Starter, Plus or Creator pack gets you 20% more credits. Each account gets it once.
- Your credits never expire.
- No credit is ever paid back as money.
Quality of results
No two generations give the same result. A lot depends on your files: framing, light, movement and how visible the character is. Xelvid does not promise an exact likeness or a specific outcome.
Credits for a successful generation are spent whether or not you like the result. This does not reduce your legal conformity guarantee for digital content, set out in the French Consumer Code (Articles L224-25-12 and following).
Payment
Payments go through Stripe. Prices are displayed in euros, taxes included. Your card details never pass through Xelvid and are not stored by us.
If an order is refunded, or if you dispute a payment with your bank, we remove the credits of that order, without taking your balance below zero. Your account stays open.
Right of withdrawal
Your credits reach your account as soon as payment goes through. For that, at each purchase you tick a box: you expressly ask for immediate access and give up the 14-day withdrawal period (Article L221-28, French Consumer Code). We save the date you gave it up with your order.
Referral rewards and creator links
- Each time 10 people who came through your referral link buy a pack, you earn 1,000 credits.
- A creator link can add bonus credits to purchases made after following it, on the terms shown at checkout. This bonus and the welcome offer do not add up: you get whichever is higher.
- If a purchase counted for your referrals is refunded or disputed and you drop below a tier, the credits of that tier are taken back, without taking your balance below zero.
- Credits gained through fraud or by referring yourself are cancelled.
Liability
What you upload, what you generate and what you do with it, publishing included, is your responsibility alone.
Xelvid supplies the tool and makes reasonable efforts to keep it running, without promising it will always be available. Xelvid is not liable for indirect damage arising from its use.
Reporting
Spotted content made with Xelvid that breaks these rules? Use the "Report content" page or write to contact@xelvid.com. The team reads every report.
Personal data
The photos and videos you send are deleted 30 days after the generation; your results and characters stay while your account exists. The privacy policy details every period, what we do with your data and which cookies the site sets.
Changes to the terms
These terms can change. A new version applies to purchases made after it goes online. If the change is significant, you are told by email or at your next sign-in.
Governing law and disputes
These terms are governed by the law of the State of New Mexico (United States). If you are a consumer living in the European Union, you keep the protection of the mandatory rules of your country and can go to its courts. In case of a dispute, first write to contact@xelvid.com to look for an amicable solution.
If you live in the European Union, the European Consumer Centre of your country (ECC-Net) can also help you free of charge.